Return & Cancellation Policy

Evolution Lithium is committed to complying with New Zealand consumer law while maintaining fair and transparent return conditions.

We accept voluntary returns of new, unused and uninstalled products within 30 calendar days of delivery for orders delivered within New Zealand.

Products that have been used, installed, modified or damaged after delivery are not eligible for voluntary change-of-mind returns. Faulty, damaged or incorrect products are handled separately in accordance with applicable consumer law.

1. Consumer Guarantees Act (CGA)

If you are purchasing as a consumer, your purchase is protected by the New Zealand Consumer Guarantees Act 1993.

Nothing in this policy limits your rights under the Consumer Guarantees Act or other applicable mandatory consumer law, including the Australian Consumer Law where it applies.

The voluntary 30-day return window and new-product condition requirements do not restrict your statutory rights concerning faulty or non-compliant goods.

2. Change of Mind Returns – New Products Only

Evolution Lithium accepts change-of-mind returns for new products only, within 30 calendar days of delivery, subject to the following conditions:

• Products must be in new, unused and uninstalled condition.
• Products must not have been modified, damaged or incorrectly handled.
• Products must be returned with all supplied accessories and documentation.
• Original packaging must be included where supplied.
• A return request must be submitted within 30 calendar days of delivery.
• Proof of purchase must be provided.

Products that have been installed, connected to an electrical system, charged, discharged or otherwise used are not eligible for voluntary change-of-mind returns.

Opening packaging for inspection does not automatically disqualify a product, provided it remains genuinely new and unused and meets the other return conditions.

We do not accept voluntary returns of used products or offer voluntary product exchanges.

Approved change-of-mind returns will receive a refund to the original payment method. Return shipping is free for eligible New Zealand returns, and no restocking fees apply.

Please choose carefully and contact us before ordering if you are unsure about compatibility or suitability.

These voluntary conditions do not affect remedies required by applicable consumer law.

3. Faulty or Incorrect Items

If an item arrives faulty, damaged or incorrect, please contact us within 30 days of delivery where possible so we can assess the issue and arrange the appropriate remedy.

This recommended reporting period does not limit any longer period or remedy required by applicable consumer law.

Where a failure to meet a consumer guarantee is confirmed, the appropriate remedy may include:

• Repairing the item.
• Replacing the item.
• Providing a refund in accordance with the CGA.

The available remedy depends on the nature of the fault and applicable consumer law.

Proof of purchase is required. This may include an invoice, order confirmation, receipt or other reasonable evidence of purchase.

Products that have been used or installed remain eligible for applicable statutory remedies. The 30-day voluntary return conditions do not apply to these statutory claims.

4. Return Conditions

For an approved voluntary return, products must:

• Be new, unused and uninstalled.
• Be returned in original packaging where supplied.
• Include all accessories and documentation.
• Be free from damage, modification and signs of use.
• Be appropriately packaged and protected during transport.

For faulty-product claims, we may request appropriate packaging and supporting information to assist with assessment.

Use, installation or missing packaging does not remove any remedy required by applicable consumer law.

We may decline claims for damage caused after delivery or by incorrect installation, rather than by a failure to meet a consumer guarantee.

5. Electrical & Lithium Products

Due to the specialised nature of lithium batteries, battery banks, amplifiers and electrical components, additional care is required when handling, installing and returning these products.

• Installed or modified products are not eligible for voluntary change-of-mind returns but remain eligible for any remedy required by applicable consumer law.
• Products damaged due to incorrect charging, wiring or configuration are not covered where the damage is not attributable to a failure to meet a consumer guarantee.
• Products must not be installed or used if the customer intends to return them under the voluntary 30-day change-of-mind policy.
• Customers must confirm product specifications, voltage requirements and system compatibility before installation.

Lithium Battery Return Safety

Do not dispatch lithium cells or assembled battery banks without first contacting Evolution Lithium for return instructions.

Lithium batteries may be subject to transport restrictions and specialised packaging requirements. We will provide suitable return instructions and arrange an appropriate return method for approved returns.

Damaged or potentially unsafe lithium batteries must not be sent using ordinary postal or courier services without appropriate authorisation and compliant transport arrangements.

6. Return Shipping, Methods & Fees

For approved returns within New Zealand, Evolution Lithium provides free return shipping, including eligible change-of-mind and faulty-product returns.

Returns can be completed using either of the following methods:

• By mail or courier: We will provide a prepaid return shipping label that can be downloaded and printed, or arrange a suitable alternative transport method where required.
• In person: Returns may be arranged at our Blenheim location by prior agreement.

There are no restocking fees for approved returns.

The following conditions apply:

• Customers must contact us for return authorisation before dispatching any products.
• Return shipping for approved New Zealand returns is provided at no charge.
• Original delivery or shipping charges paid at purchase are non-refundable for voluntary change-of-mind returns, unless otherwise agreed or required by law.
• For faulty or incorrect products, reasonable shipping expenses will be covered or reimbursed where required by applicable consumer law.
• We recommend tracked shipping for all returns. Where a return label is supplied, customers should use the approved shipping method.

For returns originating outside New Zealand, please contact us to confirm the applicable arrangements. Any rights and remedies required by applicable consumer law will continue to apply.

7. Refund Processing

For eligible approved returns, refunds will be issued to the original payment method within 3 calendar days of receiving the returned goods, following confirmation that the return meets the applicable conditions.

Once a refund has been issued, the time taken for funds to appear in your account may depend on your bank or payment provider.

Refunds for eligible voluntary returns cover the price paid for the returned product, subject to this policy.

Where a refund is required under applicable consumer law, any additional amounts legally payable, including eligible delivery or return costs, will also be refunded.

No restocking fees apply.

8. Contact for Returns

To request a return, report an issue or obtain a return shipping label, please contact Evolution Lithium before sending any items back.

Evolution Lithium
Email: sales@evolutionlithium.co.nz
Phone: 022 073 1730
Address: 7 Soper Lane, Springlands, Blenheim 7201, New Zealand
Website: https://evolutionlithium.co.nz

Please provide your order number or other proof of purchase, a description of the issue or reason for return, and photographs where relevant.

We will review the request, confirm the appropriate return method and provide further instructions.

9. Order Cancellations

If you need to cancel an order, contact Evolution Lithium as soon as possible.

Orders that have not yet been dispatched may be cancelled, subject to confirmation that fulfilment has not progressed beyond the point at which cancellation is possible.

If an order has already been dispatched, the applicable return conditions outlined in this policy will apply after delivery.

Cancellation requests do not affect any rights provided by applicable consumer law.

Frequently Asked Questions

Can I return a product if I change my mind?

Yes. Evolution Lithium accepts change-of-mind returns for eligible new, unused and uninstalled products within 30 calendar days of delivery in New Zealand. Products must meet our return conditions. Return shipping is free, and no restocking fees apply.

How do I report a faulty, damaged or incorrect product?

Email sales@evolutionlithium.co.nz with details of the problem and proof of purchase. Contact us before sending the product back. We recommend reporting problems within 30 days of delivery, but this does not limit your rights under the Consumer Guarantees Act or other applicable consumer law.

Who pays for return shipping?

Evolution Lithium provides free return shipping for approved New Zealand returns, including eligible change-of-mind returns. We will supply a prepaid printable return label or arrange suitable transport where required. Original outbound shipping charges are generally non-refundable for voluntary returns unless otherwise agreed or required by law.

How will an approved refund be paid?

Approved refunds are issued to the original payment method within 3 calendar days of receiving the returned goods and confirming eligibility. Your payment provider may require additional time to display the refund.

Do I need to contact you before returning an item?

Yes. Email sales@evolutionlithium.co.nz before returning any products. We will review your request and provide instructions, including appropriate return shipping arrangements. This is particularly important for lithium cells and assembled battery banks.