Return & Cancellation Policy
Evolution Lithium is committed to complying with New Zealand consumer law while maintaining fair and transparent return conditions.
1. Consumer Guarantees Act (CGA)
If you are purchasing as a consumer, your purchase is protected by the New Zealand Consumer Guarantees Act 1993. Nothing in this policy limits your rights under the Consumer Guarantees Act or other applicable mandatory consumer law, including the Australian Consumer Law where it applies.
2. Change of Mind Returns
We do not offer refunds or returns for change-of-mind purchases.
Please choose carefully and contact us before ordering if you are unsure about compatibility or suitability.
3. Faulty or Incorrect Items
If an item arrives faulty, damaged or incorrect, contact us within 30 days of delivery so we can assess it and arrange the appropriate remedy. This reporting window does not limit any longer period or remedy required by applicable consumer law.
Where a fault is confirmed, we will:
Repair the item, or
Replace the item, or
Provide a refund, in accordance with the CGA
Proof of purchase is required.
4. Return Conditions
For an approved voluntary return, or where relevant to assessing a fault, we may ask that items:
Be unused and uninstalled
Be returned in original packaging
Include all accessories and documentation
Use, installation, or missing packaging does not remove any remedy required by applicable consumer law. We may decline claims for damage caused after delivery or by incorrect installation.
5. Electrical & Lithium Products
Due to the nature of lithium batteries and electrical components:
Installed or modified products remain eligible for any remedy required by applicable consumer law; damage caused by incorrect installation or modification is not covered
Products damaged due to incorrect charging, wiring, or configuration are not covered
Always confirm specifications before installation.
6. Return Shipping
If a return is approved:
The customer is responsible for return shipping unless the item is faulty
Shipping costs are non-refundable unless required by law
We recommend using tracked shipping for all returns.
7. Refund Processing
Approved refunds will be processed to the original payment method within a reasonable timeframe after inspection of returned goods.
8. Contact for Returns
To request a return or report an issue, contact us before sending any items back:
Evolution Lithium
Email: sales@evolutionlithium.co.nz
Website: https://evolutionlithium.co.nz
Can I return a product if I change my mind?
Evolution Lithium does not offer change-of-mind returns. Ask us about compatibility and suitability before ordering if you are unsure.
How do I report a faulty, damaged or incorrect product?
Email sales@evolutionlithium.co.nz with details of the problem and proof of purchase. Contact us before sending the product back.
Who pays for return shipping?
Customers pay shipping for approved returns unless the item is faulty or the law requires otherwise. We recommend a tracked service.
How will an approved refund be paid?
Approved refunds go to the original payment method after inspection of the returned goods. Processing takes a reasonable timeframe; the policy does not promise a fixed number of days.
Do I need to contact you before returning an item?
Yes. Contact sales@evolutionlithium.co.nz first so we can assess your request before you dispatch any goods.