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Shipping Policy
Orders are processed and shipped within the timeframe specified at the time of purchase. Shipping times may vary based on location and carrier availability. Once an order is shipped, a tracking number will be provided. Evolution Lithium is not responsible for shipping delays caused by carriers or unforeseen circumstances. Customers are responsible for providing accurate shipping information. Any additional shipping fees due to incorrect addresses or re-delivery attempts will be the customer’s responsibility.
Order Processing Times
Understanding the order processing times is crucial for customers to manage their expectations when placing an order. At Evolution Lithium, we strive to process all orders promptly to ensure timely delivery.
Typically, orders are processed within 1-3 business days, depending on the volume and availability of products. Customers will receive an email notification once their order has been processed and is ready for shipment.
Shipping Methods and Costs
Our shipping policy includes various methods to meet the diverse needs of our customers. Evolution Lithium partners with reliable carriers to ensure that orders are delivered safely and efficiently.
Shipping costs vary based on the selected method and destination. Customers can view the shipping options and associated costs during the checkout process, allowing for informed decisions before finalizing their orders.
Tracking Your Order
Once an order is shipped, customers can easily track its progress using the tracking number provided. This feature allows for transparency and peace of mind during the shipping process.
To track an order, simply enter the tracking number on the carrier’s website. This will provide real-time updates on the shipment’s status, including estimated delivery dates and any potential delays.
Customer Responsibilities for Shipping Accuracy
Customers play a vital role in ensuring shipping accuracy by providing correct information during the order process. Evolution Lithium emphasizes the importance of double-checking shipping details to avoid potential issues.
Any errors in the provided shipping address may result in delays or additional shipping costs. Customers are encouraged to review their information carefully before completing their purchase to ensure a smooth delivery experience.
How long does order processing take?
Processing usually takes 1–3 business days, depending on stock availability and order volume. Check the timeframe supplied when you purchase.
Where can I find shipping options and prices?
Shipping choices and charges appear at checkout. Prices depend on the destination and delivery method selected.
How can I track my delivery?
A tracking number is supplied after dispatch. Use it on the carrier's website to check your shipment's progress.
Can delivery times change?
Yes. Your location, carrier availability and unexpected disruptions can affect delivery timing. Tracking information provides updates on your shipment.
What happens if I enter an incorrect delivery address?
Address errors can delay delivery and result in extra charges. Customers are responsible for additional shipping fees caused by incorrect addresses or redelivery attempts.
International orders
Completed lithium banks are not shipped internationally from New Zealand through our standard parcel service.
For eligible international orders, Evolution Lithium may arrange a split fulfilment process:
- Cells and busbars may be supplied directly from an approved supplier to the customer’s delivery address.
- Other available components may be supplied separately from New Zealand.
- Items may arrive in separate deliveries and on different dates.
- Availability, freight cost, lead time and the exact fulfilment method are confirmed before an order is accepted.
To request an international order, contact us with your country, postcode, intended bank size, vehicle charging voltage, amplifier power and required accessories. We will confirm whether a supplier-direct option is available and provide a quote before payment.
Customers are responsible for applicable import duties, taxes, customs-clearance charges and local fees unless Evolution Lithium confirms otherwise in writing.
Do not place an international order through standard checkout unless fulfilment has been confirmed by Evolution Lithium first.
Warranty support remains available for eligible products. If a return is required, contact Evolution Lithium before sending anything back. Return instructions may vary by component and fulfilment location.